Politica de envios

Politica de envios

“When will my goodies ship out?”

Please allow 1-5 business days for order processing (we promise to get you the goods asap). Once shipped, we’ll get you over a shipping confirmation including tracking number! If you have any questions about your order at all, please feel free to reach us at tony.wang@meloaudio.com.

 

"Do you ship internationally?"

YES! We happily ship to several places around the world! We currently ship to 60 countries, including: The United States, Colombia, South Korea, Mexico, Belgium, Canada, Saudi Arabia, United Arab Emirates, China HongKong, China Taiwan, Puerto Rico, Finland, Ukraine, Chile, Peru, India, Thailand, Israel, Ireland, Estonia, Austria, Australia, Brazil, Bulgaria, Poland, Denmark, Germany, France, Netherlands, Croatia, Latvia, Lithuania, Luxembourg, Romania, Malta, SouthAfrica, Norway, Portugal, Sweden, Switzerland, Cyprus, Slovakia, Slovenia, Turkey, Spain, Greece, New Zealand, Hungary, Italy, United Kingdom, Vietnam, Indonesia, The Philippines, Malaysia, Singapore, Kuwait, Qatar, Bahrain, Oman, Pakistan, etc.

If this is your first time purchasing, please be sure to look into whether or not your country may add additional customs/duties fees to your order... United Kingdom and Germany, we're looking at you! You guys have steep VAT/import fees and we're currently seeing these imposed on about half of all shipments!

Please note: if any customs/duties fees requested by your country are not paid and your order is returned to us, a 20% restocking fee will be applied to your order before a refund is issued. If you would like us to re-package/re-ship your order, we're very happy to, however additional shipping charges may apply.

 

"Can you mark my package as a 'Gift' or list a lower total on my customs form so that I don't have to pay customs/duties fees?

Nooooo. No, no, no. We wish so badly that we could... we actually wish that customs/duties fees didn't even exist, because how sweet would that be?? Unfortunately this practice is super illegal and we're really into following international shipping requirements to ensure that your package reaches you safe and sound -- following this requirement is actually one of the reasons it's so rare that we ever have issues with international delivery! Please don't email us requesting this, because the answer will always be the same.

 

"Shipping... how much does it cost?"

Free shipping to all countries except Qatar and Kuwait.
Tax policies vary among different areas. No tax on orders placed in the U.S. Other countries and regions may charge customs or taxes based on local policies. Customers are responsible for all costs charged during or after shipping, such as cross-border duties, taxes, duties, etc.
*If your delivery address contains PO, APO, FPO, or DPO Box, please email to tony.wang@meloaudio.com.

 

Country / Region Shipping Method Order Processing Time Estimated Delivery (Natual Days) Cost
United States (Except the delivery address contains PO, APO, FPO, or DPO Box, Puerto Rico)

USPS, UPS,

Amazon Logistics

1 Business Day 3-5 days Free Shipping
Hawaii, Alaska

USPS, UPS, Amazon Logistics

1 Business Day 7-9days Free Shipping
Germany, France, Italy, Spain, Canada, United Kingdom, Sweden, Netherlands

Amazon Logistics

1 Business Day 4-9days Free Shipping
Europe Union (Expect Germany, France, Italy, Spain,United Kingdom, Sweden)

Local postal service

1 Business Day 5-19days Free Shipping
New Zealand

Local postal service

1 Business Day 8-19 days Free Shipping
Israel, Ireland, Estonia, Australia, Bulgaria, Poland, Latvia, Lithuania, Norway, Switzerland, Cyprus

Local postal service

1 Business Day 8-16 days Free Shipping
South Korea, Luxembourg

Local postal service

1 Business Day 8-14 days Free Shipping
Saudi Arabia, United Arab Emirates

Local postal service

1 Business Day 8-13 days Free Shipping
Finland, Ukraine

Local postal service

1 Business Day 7-16 days Free Shipping
Pakistan

Local postal service

1 Business Day 6-16 days Free Shipping
Kuwait, Qatar

Local postal service

1 Business Day 6-13 days $5
Bahrain

Local postal service

1 Business Day 6-13 days Free Shipping
Vietnam, Thailand, Indonesia, The Philippines, Malaysia, Oman

Local postal service

1 Business Day 5-15days Free Shipping
China Hong Kong, China Taiwan

Local postal service

1 Business Day 3-6 days Free Shipping
Colombia, India, Brazil

Local postal service

1 Business Day 15-30 days Free Shipping
Peru

Local postal service

1 Business Day 20-40 days Free Shipping
Mexico, Belgium, Chile, Malta, South Africa, Greece,Puerto Rico

Local postal service

1 Business Day 15-30days Free Shipping

 

Shipping Restriction

The delivery time above is an estimate. Due to the COVID-19 pandemic, there may be some delays in the delivery. We will try our best to deliver it within the estimated time frame, and we appreciate your understanding of the potential delay. 

 

"Halp! I haven't received my order and I'm panicking!"

Fear not! Out of thousands of orders that have left the hands of our incredibly capable shipping department, only a handful have ever truly gone missing into the void. Occasionally though an order may be returned to us. If your package hasn't been delivered after the time listed above, please contact us at tony.wang@meloaudio.com, we're very happy to help track this down. Either way we'll ensure this gets into your hands as quickly as humanly possible and we've absolutely never left a gal or guy hanging :)

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